What changed on the front desk.
These are not campaign quotes. They are operational notes from clinic administrators who switched, measured, and kept using Operait.
After-hours calls were going to voicemail and patients were booking with competitors. Now every call gets answered and scheduled before 8 AM the next day.
We were spending two hours a day on reschedules alone. Operait handles cancellations, sends the text, and refills the slot. My staff does actual patient work now.
Insurance verification used to stall our Monday mornings. The system checks it on the call and flags exceptions. We open to a clean schedule now.
Dana R., Office Manager — Riverside Family Practice
Marcus T., Clinic Administrator — CityUrgent Care Group
Priya S., Practice Manager — Northside Pediatric Associates
We had a six-week wait and were still missing calls. Within three weeks the system was triaging referrals correctly and routing urgent callbacks without anyone on our end.
I was skeptical about the EHR sync. It took one business day to configure and has not missed an entry since. Our billing team noticed before we even told them.
Our patients need discretion and consistency. Operait handles intake calls with the language we defined—our policies, our tone. Patients cannot tell it is automated.
Leah M., Front Desk Supervisor — Summit Dermatology
Joel A., Operations Director — Lakefront Orthopedic
Carmen V., Practice Administrator — Clearview Behavioral Health
Numbers from the first 90 days.
38%
91%
1 day
Average increase in after-hours bookings captured in the first month after go-live.
Of calls handled end-to-end without staff involvement—scheduling, confirmations, and cancellations included.
Median time from contract signature to live EHR integration across all supported platforms.
Talk to a clinic like yours.
We connect you with a practice on a similar EHR before the demo. Ask them what the first week looked like.